Frequently Asked Questions (FAQ)

Welcome to Solohmonkit’s FAQ page. We’ve compiled a list of the most commonly asked questions to help guide you through your shopping experience. If your question is not answered below, feel free to reach out to us at [email protected].

1. What types of watches do you sell?

We specialize in a curated selection of high-quality watches designed for durability, functionality, and timeless style. Our collections include both classic and modern designs, suited for casual, formal, and outdoor wear.

2. How do I place an order?

Placing an order is easy:

  1. Browse our catalog at www.solohmonkit.com.
  2. Select your desired watch and click “Add to Cart.”
  3. Proceed to checkout and enter your shipping and payment information.
  4. Confirm your order and wait for a confirmation email.

3. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and other secure digital payment methods offered at checkout.

4. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping times and rates vary depending on your location. Please refer to our Delivery Policy for more details.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this to monitor your delivery in real time. If you do not receive tracking details, contact us at [email protected].

6. What is your return policy?

We accept returns within 30 days of delivery, provided the watch is unworn, in original condition, and returned with all packaging and accessories. To begin a return, contact us at [email protected]. For full details, visit our Return Policy page.

7. My watch arrived damaged. What should I do?

We’re sorry to hear that! If your item is damaged or defective upon arrival, please email us within 7 days at [email protected] with your order number and clear photos of the damage. We will arrange a replacement or refund as appropriate.

8. Do your watches come with a warranty?

Yes, all of our watches come with a 1-year limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, or water damage unless stated otherwise.

9. Can I change or cancel my order?

Orders can only be modified or canceled within 2 hours of placement. Please contact us as soon as possible at [email protected]. After this window, the order may already be in processing or shipping.

10. How do I care for my watch?

To extend the life of your watch:

  • Keep it dry and away from extreme temperatures.
  • Use a soft cloth for cleaning.
  • Avoid contact with chemicals and perfumes.
  • Store it in the original box when not in use.

Need More Help?

We’re here for you. If your question wasn’t answered, please contact our customer support team at [email protected]. We typically respond within 1–2 business days.